What it was costing
The problem
Stylists could not find the colour and length they wanted to reorder, so they ordered less or bought elsewhere. Prices lived in two spreadsheets that disagreed, which meant margin given away by mistake every month.
Stylists can now find and reorder what they need in three clicks, at the right price every time, and they are ordering more often.
Professional hair extension brand · United States · sells to licensed stylists only
First revenue lift within 6 weeks
Before and after
| Measure | Before | After |
|---|---|---|
| Stylist reorder rate | 31% | 38% |
| Orders with a pricing error | 4% | 0% |
| Stylists who find a product in three clicks or fewer | 52% | 81% |
What it was costing
Stylists could not find the colour and length they wanted to reorder, so they ordered less or bought elsewhere. Prices lived in two spreadsheets that disagreed, which meant margin given away by mistake every month.
What we changed
Related service
How we scope, price and deliver this kind of result for your business.
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